Terms of service

 

Privacy Policy

 

Liability

By participating in our Pilgrimages you agree that neither Football Pilgrims Ltd nor any person associated with us will be liable to you or any other participant for any direct or indirect damages that arise in any way. 

You agree to communicate this liability to any person that you invite to participate.

Use of Images

We may use photographs submitted to us for marketing and promotional material, to be shared on the company’s social media channels unless stated otherwise. 

Copyright

All content included on this site and information we send to you, including the pilgrimages themselves is copyrighted and belongs to Football Pilgrims Ltd.

Club Affiliation Disclaimer

Football Pilgrims is an independent digital experience created by fans, for fans. It is not affiliated with, endorsed by, authorized, licensed, or in any way officially connected with Arsenal Football Club or any other football club mentioned or depicted in the experience. All trademarks, service marks, trade names, logos, and branding used remain the property of their respective owners. Any use of such marks is purely for descriptive or referential purposes.

Football Pilgrims does not seek to exploit the intellectual property rights of any club and aims to celebrate football culture in a respectful and non-commercially misleading manner.

Disclaimer

Football Pilgrims is designed by fans and made for fans. We are not affiliated or licensed by any individual football club. Our games contain open source information and the design and content is original and therefore falls under UK copyright laws. 

Our contact details

Football Pilgrims Ltd
6 Gough Lane, Burntwood, Staffordshire WS7 3RS
hello@footballpilgrims.com

How we collect your personal information

We collect personal information directly from you when you:

  • Make a reservation for a Pilgrimage through Eventbrite

  • Contact us through our website

  • Communicate with us via email or SMS

What personal information we collect

Personal information is any information that can be used to identify a living person. We collect and process the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Email subject lines and content, which may contain personal information

How we use your personal information

We use your name and email address to:

  • Deliver your Pilgrimage

  • Provide support if issues arise

  • Follow up with you, including:

    • Checking if everything went well (if you didn't complete the game)

    • Inviting you to join our "Pilgrims" mailing list

    • Requesting feedback on your game experience

    • Asking about any disruptions you encountered

    • Requesting permission to contact you for user research

    • Other inquiries about your booking or city experience

  • Store payment receipts as required by HMRC

We use your phone number to:

  • Return missed calls

  • Provide support if issues arise

  • Send SMS messages about your booking

How we store and protect your personal information

Our security measures:

  • We practice data minimisation, collecting only the personal information essential for our business operations

  • All data is stored securely with robust authentication protocols

  • Two-factor authentication is mandatory for every service handling personal information

  • We consolidate storage by maintaining a single business database for most operational data, limiting the dispersal of personal information across multiple systems

  • Automatic deletion policies prevent unnecessary accumulation of personal data over time

Retention periods

Our guiding principle is to delete personally identifiable information within 30 days of it becoming unnecessary, and in all cases within 90 days maximum.

Wherever technically feasible, we configure our systems to delete information automatically:

  • Pilgrimage bookings: Your name, email address, and phone number are automatically deleted either:

    • 3 months after your booking date if you completed the game

    • 15 months after your booking date if you didn't complete the game

  • Reservations: Your name and email address are deleted once your reservation date has passed

  • Email correspondence: Emails (including name, address, subject, and content) are deleted after 182 days, except payment receipts which we retain for 7 years

  • SMS messages: Your phone number and message history are deleted 182 days after the most recent message

  • Mailing list subscriptions: Your name and email address remain until you unsubscribe, at which point they're automatically deleted

How to complain

If you have concerns about our use of your personal information, you can contact us at hello@footballpilgrims.com. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

ICO contact details:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website contact page: [ICO website contact details]
https://ico.org.uk/global/contact-us/